Refund Guidelines

In order to successfully obtain refund, all cancellation requests must be submitted via the Online Support Center within the first 30 calendar days of service. 

Once the cancellation request is validated, your account charges will be refunded according to the terms of this policy, no questions asked.

Only applies to shared hosting accounts.

All requests for account cancellations **must be** submitted as a support request via the Online Support Center. We DO NOT accept account cancellation requests to be submitted by telephone.

Domain Fees

Domain registration fees will be deducted from any eligible refund. This is a necessity to prevent individuals from ordering our services then later cancel for the purpose of obtaining a domain registration at our expense.